Until
you compare the efficiency between when a human does the job and when a chatbot
does the job, one may never know the benefits
of chatbots. It is very important to keep in mind that this article is not
in any way suggesting that chatbots are smarter than humans or more preferable
than humans in getting things done. That is not necessarily so considering the
fact that the chatbots were made by humans.
Humans
are complex creatures and beyond the target in business that they have to
reach, there are other natural needs that sometimes may need attention thereby
disrupting what was previously being done by such a person. For instance, when
you see a person who is attending to people on a cue, doing the same thing over
and again may become a repetitive process that the human may begin to resent.
Another case scenario is when a human representative that is supposed to be
attending to people on a very long queue is pressed to visit the lavatory. As
much as such may be diligent, he or she would naturally lose concentration
until after such has eased him or herself. You would be surprised to discover
that as necessary as the bathroom break was for the human representative, some
clients may lose patience and seek services elsewhere.
Considering
the above instances, it is easy to see some of the benefits of chatbots over human representatives that could have
been employed for the same thing. Software and machines do not get distracted
for any reason as the way humans do. Also, people who work at some point in
time get tired. Irrespective of how hardworking one may be, such is bound to
get tired and desire rest. In fact, deprivation of rest would probably lead to
errors in the course of carrying out your duties. This is not the same as
chatbots.
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