In recent years technological advancement has increased tremendously, so also the expectations of consumers as been increased towards better business services. In recent times, customers are demanding for almost instantaneous answers to their questions, or needs from companies they patronize their product and services. However with the aid of robotic process automation(rpa) business have been able to communicate better with their clients, get their problem solved easily. Although it is very tasking for some business to maintain the effective cost of doing business at a reasonable level, automation makes the process easy. It is a non-debatable concept that for businesses to evolve and survive the present economic situation, it needs to leap forward through automation.
Robotic automation is a technological solution created to execute repetitive tasks being carried out by humans in a co-operate organization. Automations create useful time for the human being to focus on the more productive task rather than repetitive ones. The roboticprocess automation (rpa) can be programmed to execute an array of repetitive tasks, given some set of rules and command to follow. No type of business that cannot benefit from the awesome solution automation process brings, as it is an intelligent solution built with machine learning. Business is such Computer/IT and telecommunication needs a lot of consumer support system in place as it can be easily accomplished and effectively managed through the automation process.